More than a journey, this is a life-enriching experience that takes you deep into the soul of authentic India. From the vibrant energy of Delhi and the royal splendor of Jaipur to the unforgettable moment of witnessing the Taj Mahal at sunrise, each day unveils a new layer of beauty, culture, and spirituality. Cruise along the sacred waters of the Ganges in Varanasi, immerse yourself in ancient ceremonies filled with meaning, and conclude your adventure in Rishikesh, at the foothills of the Himalayas, where yoga, Ayurveda, and inner peace invite you to reconnect with yourself. Carefully crafted to inspire the senses, expand perspectives, and create lasting memories, this is a journey that will stay with you long after you return home.
DAY 1 · SPAIN – DELHI
DAY 1 · SPAIN – DELHI
Welcome to Eternal India.
Departure from Spain on an international flight to Delhi.
Arrival at Delhi International Airport. Meet and greet by the local team with a traditional Indian welcome and flower garland ceremony.
Private transfer to the hotel.
Airport – hotel distance: 15–20 km.
Approximate duration: 45 minutes, depending on traffic.
Accommodation.
Boutique or heritage hotel in Delhi.
Afternoon.
First introduction to the city.
A gentle walk around the hotel surroundings or a selected local area to begin experiencing the real India: aromas of spices, neighborhood temples, small shops, daily life, and first impressions of the capital.
Welcome dinner at the hotel or a nearby traditional restaurant.
Specialties: Butter Chicken, Paneer Tikka, Dal Makhani, basmati rice, handmade naan, and masala tea.
Overnight in Delhi.
DAY 2 · DELHI
History, Spirituality and Colonial Soul.
Breakfast at the hotel.
Morning · Old Delhi
Visit to the most intense, spiritual, and traditional side of Delhi.
Jama Masjid
Jama Masjid is not merely a mosque; it is the spiritual heart of Old Delhi and one of the last great architectural dreams of Emperor Shah Jahan. Built between 1650 and 1656, when the Mughal Empire was at the height of its splendor, it was conceived as a place where thousands of worshippers could gather under one sky to offer their prayers.
Passing through its monumental red sandstone gates, visitors enter a space where the noise of the city seems to fade away. The immense courtyard, capable of accommodating more than twenty-five thousand people, conveys a sense of peace that is difficult to find in one of the most populated cities on Earth.
From its minarets, the view stretches across an ocean of rooftops, domes, and narrow lanes of Old Delhi, reminding visitors that for centuries this place was the political, cultural, and spiritual center of one of Asia’s most refined civilizations.
Jama Masjid represents the harmony between beauty, faith, and power. Every arch, every Quranic inscription, and every stone tells the story of an era when art and spirituality walked hand in hand.
Rickshaw Ride through Chandni Chowk.
Few experiences reveal the soul of India as deeply as a journey through Chandni Chowk. More than a market, it is a sensory universe where the past remains alive among centuries-old alleyways.
Here, travelers are surrounded by the aromas of cardamom, cinnamon, turmeric, and cloves; they hear the ringing of rickshaws, the conversations of merchants, and the distant chants from temples. Every corner seems to tell a different story.
Khari Baoli, Asia’s largest spice market, is a spectacle for the senses. Mountains of vividly colored spices create a landscape that appears hand-painted. For centuries, traders from Persia, Afghanistan, Nepal, and southern India have exchanged products here that transformed the gastronomy and traditional medicine of the continent.
Walking through these streets is like traveling back to the India of merchants, caravanserais, and the legendary Spice Route.
Khari Baoli Spice Market.
Visit to the largest spice market in Asia. Explanation of the use of turmeric, cardamom, cumin, cinnamon, saffron, cloves, and Ayurvedic spice blends.
Lunch at a traditional restaurant in Delhi.
Gurudwara Bangla Sahib.
In a bustling and fast-paced city, Bangla Sahib emerges as an oasis of serenity and humanity.
Its golden dome reflects upon the sacred waters of the Sarovar while thousands of people arrive each day seeking peace, hope, or simply a moment of silence.
What makes this place truly extraordinary is its Langar, the community kitchen where tens of thousands of meals are served free of charge every day.
Here, differences of religion, nationality, and social status disappear. Everyone sits together on the floor and shares the same meal. It is one of the greatest expressions of human solidarity in the world.
Visiting Bangla Sahib is understanding that spirituality is found not only in prayer, but also in selfless service to others.
Afternoon · New Delhi.
Panoramic tour of the colonial and monumental district.
India Gate.
Memorial arch dedicated to Indian soldiers.
Rashtrapati Bhavan.
Official residence of the President of India.
Parliament of India.
Exterior panoramic view.
Diplomatic district and grand colonial avenues.
Explanation of Delhi’s transformation during the British period.
Authentic Shopping Experience.
Free time at Janpath Market or a selected handicraft area.
Recommended products:
• Pashminas
• Textiles
• Indian costume jewelry
• Handicrafts
• Incense
• Small decorative items
Included dinner at the hotel or a traditional North Indian restaurant.
Specialties: Tandoori Chicken, Dal Makhani, Paneer Butter Masala, roti, naan, and Gulab Jamun dessert.
Overnight in Delhi.
DAY 3 AND 4 · DELHI – JAIPUR
DAY 3 · DELHI – JAIPUR
Gateway to Rajasthan.
Breakfast at the hotel.
Departure by road to Jaipur, the capital of Rajasthan.
Distance: 280 km.
Approximate duration: 5 hours.
During the journey, travelers will witness the transition from India’s great capital to the more rural landscapes of Rajasthan: villages, farmlands, decorated trucks, roadside temples, and scenes of everyday life.
Included lunch at a traditional roadside restaurant or a local restaurant in Jaipur.
Suggested specialties:
Rajasthani Thali, Dal Baati Churma, spiced vegetables, rice, Indian breads, and chutneys.
Arrival in Jaipur.
Check-in at a charming heritage or boutique hotel.
Afternoon · Cultural Jaipur.
Hawa Mahal.
Exterior visit of the Palace of Winds, one of Jaipur’s most recognizable landmarks.
Bapu Bazaar and Johari Bazaar.
Walk through traditional markets.
Featured products:
• Printed textiles
• Saris
• Jewelry
• Semi-precious stones
• Handcrafted leather goods
• Traditional footwear
• Indian decorative items
Included dinner.
Traditional Rajasthani dinner at the hotel or a local restaurant.
Suggested specialties:
Dal Baati Churma, Laal Maas, Gatte ki Sabzi, pakoras, and Indian breads.
Overnight in Jaipur.
DAY 4 · JAIPUR
The Pink City.
Breakfast at the hotel.
Morning · Monumental Jaipur.
Amber Fort.
Visit to the magnificent fort-palace situated on a hilltop.
Rising above the arid hills of Rajasthan, Amber Fort appears to emerge from an oriental legend.
Its golden walls dominate the landscape as if they were still protecting the caravans and armies of the ancient maharajas.
Behind its gates lies a world of courtyards, gardens, royal halls, and secret passageways where one of the most sophisticated courts in India once flourished.
The jewel of the complex is the Sheesh Mahal, or Palace of Mirrors. Thousands of small mirror fragments reflect the light, creating a magical effect that transforms a simple flame into a sky filled with stars.
Amber is far more than a fort; it is a symbol of Rajasthan’s splendor, wealth, and artistic refinement.
During the visit, guests will explore:
• Royal courtyards
• Ornately decorated halls
• Monumental gateways
• Viewpoints overlooking the valley
• Sheesh Mahal (Hall of Mirrors)
City Palace
Visit to Jaipur’s palace complex, still associated with the royal family.
Jantar Mantar.
At a time when much of the world still observed the skies with rudimentary instruments, the astronomers of Jaipur built one of the greatest scientific wonders in history.
Jantar Mantar is a gigantic open-air observatory where time, planets, and stars could be measured with extraordinary precision.
Its monumental geometric structures resemble futuristic sculptures, yet they were designed nearly three centuries ago.
Each instrument reflects historic India’s fascination with knowledge, the observation of the cosmos, and the search for harmony between the universe and human life.
Lunch at a traditional restaurant in Jaipur.
Suggested specialties:
Ker Sangri, Gatte ki Sabzi, Laal Maas, Rajasthani Thali, traditional breads, and local sweets.
Afternoon · Artisan Experience
Meeting with local artisans.
Possible activities:
• Wooden block-printing workshop
• Introduction to natural dyes
• Traditional jewelry-making demonstration
• Introduction to Rajasthan’s textile traditions
Free time for selected shopping opportunities.
Accompanied visit to recommended establishments, including the largest diamond and precious stone factory in the region.
Included dinner.
Dinner with a traditional Rajasthani atmosphere, featuring local music or folk dance performances.
Overnight in Jaipur.
DAY 5 · JAIPUR – ABHANERI – FATEHPUR SIKRI – AGRA
DAY 5 · JAIPUR – ABHANERI – FATEHPUR SIKRI – AGRA
Imperial Mughal Route.
Breakfast at the hotel.
Departure for Agra with sightseeing visits along the way.
Total distance: approximately 240 km.
Approximate duration: 5–6 hours, plus sightseeing visits.
Abhaneri · Chand Baori.
Amid the rural landscapes of Rajasthan, an almost unreal vision emerges.
Chand Baori descends more than thirty meters into the depths of the earth through thousands of perfectly symmetrical steps.
Its hypnotic geometry resembles a contemporary work of art, although it was built more than a thousand years ago.
This extraordinary stepwell was far more than a water reservoir. It represented humanity’s constant struggle to survive in a land where every drop of water was a treasure.
The combination of engineering, spirituality, and beauty makes Chand Baori one of the most remarkable sites in all of India.
Explanation about:
• Traditional hydraulic architecture
• Ancient water storage systems
• Geometric symbolism
• Rural life in Rajasthan
Lunch at a traditional restaurant along the route.
Suggested specialties:
Traditional Rajasthani cuisine or mild Mughal dishes, including vegetable curry, spiced rice, paneer, chicken curry, and Indian breads.
Fatehpur Sikri.
Fatehpur Sikri is the city of an emperor’s dreams. UNESCO World Heritage Site.
Built by Akbar the Great to serve as the capital of his empire, it was designed as a symbol of tolerance, power, and dialogue between cultures.
For only a few decades, it was the most important political center in Asia, until water shortages forced its abandonment.
Today, it remains frozen in time.
Walking through its palaces, courtyards, and mosques is like exploring a perfectly preserved ghost city where the echoes of great philosophical, religious, and political debates that changed the history of the Indian subcontinent can still be felt.
Tour highlights:
• Buland Darwaza
• Imperial Courtyard
• Jama Masjid Mosque
• Mughal Palaces
• Ceremonial Spaces
Arrival in Agra.
Check-in at a boutique or heritage hotel.
Artisan Experience.
Demonstration of marble inlay craftsmanship, a technique inspired by the decoration of the Taj Mahal.
Dinner at the hotel or a traditional Mughal restaurant.
Suggested specialties:
Biryani, kebabs, chicken korma, paneer pasanda, naan, and traditional Mughal desserts.
Overnight in Agra.
DAY 6 · AGRA – DELHI – VARANASI
From the Taj Mahal to the Sacred Ganges
Sunrise at the Taj Mahal
Surprise activity. Visit to the Taj Mahal at sunrise, the most special moment to admire this monument.
On the banks of the Yamuna River, bathed in the changing light of Agra’s sky, stands the Taj Mahal, one of the most beautiful creations ever made by humankind. It is not merely a monument; it is a love story transformed into architecture, a dream of white marble that seems to float between earth and sky.
It was commissioned by the Mughal Emperor Shah Jahan in memory of his beloved wife, Mumtaz Mahal, who died in 1631. Consumed by grief, he wished to create something so perfect that it would defy time itself and keep her memory alive forever. The result was a masterpiece that took more than twenty years to complete and continues to move millions of people today.
When one passes through the grand entrance gate and catches the first glimpse of the Taj Mahal reflected in its pools, the world seems to stand still. Its central dome rises in perfect harmony, while the surrounding minarets appear to guard a sacred treasure. Every detail was designed to convey balance, serenity, and beauty.
The white marble changes color throughout the day: it takes on pink hues at dawn, shines with a pure white brilliance under the midday sun, and becomes tinged with golden and silvery tones as evening falls. Under the light of the full moon, it resembles a magical apparition emerging from an Oriental fairy tale.
Its walls are decorated with delicate inlays of semi-precious stones sourced from across Asia, forming flowers and geometric motifs of extraordinary precision. There are no paintings or sculptures; its beauty arises from the perfection of its proportions, the play of light, and the refinement of every detail.
Declared a UNESCO World Heritage Site and recognized as one of the Seven Wonders of the Modern World, the Taj Mahal is far more than a tourist attraction. It is a place that invites silence, contemplation, and reflection on how some love stories are so powerful that they transcend the passage of centuries.
Those who behold the Taj Mahal are not simply looking at an exceptional building; they are witnessing the materialization of a universal human emotion: the desire for what we love to endure forever. For this reason, more than three hundred and fifty years after its construction, it remains one of the most moving and beautiful symbols on the planet.
Explanation about:
Return to the hotel for breakfast.
Visit to the Women’s Rehabilitation Center
Lunch at a traditional restaurant in Agra.
Suggested specialties: Mughlai curry, biryani, kebabs, paneer, dal, naan, and Agra’s famous sweet delicacy, Petha.
Transfer: Agra – Delhi
Distance: 230 km
Approximate duration: 4 hours
Domestic Flight: Delhi – Varanasi
Approximate flight distance: 820 km
Flight duration: 1 hour 30 minutes
Arrival in Varanasi.
Transfer to a charming hotel.
Aarti Ceremony on the Ganges
As the sun disappears beyond the waters of the Ganges, Varanasi is transformed.
Thousands of lamps begin to illuminate the ghats while priests dressed in ceremonial robes perform a sacred dance of fire, incense, bells, and chanting.
The Aarti ceremony is not a performance for tourists. It is an offering of gratitude to the Ganges River, regarded as a divine mother who purifies, protects, and accompanies millions of people from birth until death.
The emotions experienced during these moments are difficult to describe.
It is an experience that connects with something profound and universal: the human need to find meaning, transcendence, and beauty.
You will experience:
Vegetarian dinner at the hotel or at a traditional restaurant in Varanasi.
Specialties: Dal Tadka, basmati rice, chapati, spiced vegetables, paneer, and lassi.
Overnight stay in Varanasi.
DAY 7 AND 8 · VARANASI – DELHI – RISHIKESH
DÍA 7 VARANASI – DELHI – RISHIKESH.
Spirituality of the Ganges and the Journey to the Himalayas.
Departure at dawn.
Sunrise Experience Along the Sacred Ghats.
Private boat ride on the Ganges.
Few images remain as deeply etched in memory as sunrise in Varanasi.
As the first light of day turns the waters of the Ganges to gold, the city slowly awakens.
Pilgrims perform their ritual ablutions, priests recite ancient mantras, bells begin to ring, and the scent of incense mingles with the morning mist.
From the boat, the traveler witnesses the complete cycle of life: birth, devotion, learning, farewell, and renewal.
It is a profoundly spiritual experience that invites one to see the world through different eyes.
During the boat ride, you will observe:
Walk Through the Ghats and Ancient Alleys
A spiritual journey through India's holiest city.
Visits and stops include:
Return to the hotel for breakfast.
Included Lunch
Lunch at a traditional vegetarian restaurant in Varanasi.
Suggested specialties: Kachori Sabzi, vegetarian thali, lassi, malaiyo (if available seasonally), traditional sweets, and chai.
Domestic Flight: Varanasi – Delhi.
Transfer: Delhi – Rishikesh.
Distance: 245 km.
Approximate duration: 5–6 hours.
Arrival in Rishikesh.
At the foothills of the Himalayas, where the waters of the Ganges remain crystal-clear and untamed, lies Rishikesh, considered the Yoga Capital of the World.
For centuries, sages, ascetics, and spiritual masters have come here in search of silence, wisdom, and inner connection.
The city retains a unique energy that is difficult to explain yet easy to feel.
Among ashrams, temples, and suspension bridges, travelers discover that true luxury does not lie in accumulating experiences, but in finding spaces to listen to themselves.
Rishikesh is not merely a destination; it is an invitation to pause, breathe deeply, and remember what truly matters.
Check-in at an Ayurvedic Centre / Wellness Retreat.
Special Accommodation.
Ayurvedic wellness center in Rishikesh, focused on well-being, yoga, healthy nutrition, and traditional treatments.
Wellness Dinner at the Ayurvedic Centre.
Menu: Ayurvedic vegetarian cuisine, digestive soup, lightly seasoned vegetables, rice, legumes, cleansing herbal infusion, and a healthy dessert.
Overnight Stay at the Ayurvedic Centre in Rishikesh.
DAY 8 RISHIKESH.
Yoga, Ayurveda, and Inner Transformation.
Accommodation at an Ayurvedic wellness center.
Morning · Yoga Session.
Guided sunrise yoga session, suitable for all levels.
The practice will include:
Ayurvedic Breakfast.
Healthy breakfast at the wellness center.
Example menu: Fresh fruit, herbal infusions, light porridge, whole-grain bread, cooked vegetables, seeds, and foods specially selected to support healthy digestion.
Initial Ayurvedic Consultation.
Meeting with an Ayurvedic therapist for an introduction to the three doshas: Vata, Pitta, and Kapha.
Basic personalized guidance on:
Included Ayurvedic Treatment.
Wellness treatment at the center.
Possible treatments, subject to availability and individual assessment:
Ayurvedic Lunch at the Wellness Center or a Local Wellness Restaurant.
Suggested menu: Ayurvedic vegetarian thali, seasonal vegetables, mild dal, basmati rice, chapati, digestive chutney, and herbal infusion.
Afternoon · Spiritual Rishikesh.
An afternoon dedicated to discovering the spiritual essence of Rishikesh, a place where ancient traditions, sacred spaces, and the tranquil flow of the Ganges invite reflection, inner peace, and personal renewal.
Lakshman Jhula.
Panoramic visit to the suspension bridge and the surrounding spiritual area.
Ram Jhula.
Walk through the area of ashrams, spiritual bookstores, vegetarian cafés, and temples.
Traditional Ashrams.
Exterior or interior visit, subject to availability.
Explanation about:
Ceremony on the Banks of the Ganges.
Participation in or observation of an evening spiritual ceremony at sunset.
Farewell Wellness Dinner at the Ayurvedic Centre.
Suggested menu: Vegetable soup, Ayurvedic khichdi, steamed vegetables with mild spices, digestive herbal infusion, and a light dessert.
Closing Circle.
Final emotional activity:
“What India Leaves Me”
A guided reflection session designed to share feelings, insights, and the transformative moments experienced throughout the journey.
Overnight Stay at the Ayurvedic Centre in Rishikesh.
DAY 9 · RISHIKESH – DELHI – ESPAÑA
Returning with a New Perspective.
Breakfast at the Ayurvedic centre.
Free time for a final meditation session, a peaceful walk, or shopping for wellness products, such as:
Private Transfer to Delhi.
Distance: 245 km.
Approximate duration: 5–6 hours.
Arrival at Delhi International Airport.
Return Flight to Spain.
End of the Journey.
SERVICIOS INCLUIDOS
• Vuelos internacionales España – Delhi – España.
• Vuelos internos
• 8 noches de alojamiento.
• Hoteles boutique / heritage.
• Estancia en centro ayurvédico en Rishikesh.
• Desayunos diarios.
• Cenas en hoteles o restaurantes típicos seleccionados.
• Transporte privado durante toda la ruta.
• Chófer profesional.
• Guías locales.
• Guía acompañante de habla hispana.
• Entradas monumentales. Visitas a templos y ceremonias.
• Taj Mahal al amanecer.
•.Templos mas importantes de toda la region y ceremonias
• Fuerte AmberJantar Mantar.
• Fatehpur Sikri.
• Paseo privado en barco por el Ganges.
• Ceremonia Aarti en Varanasi.
• Yoga en Rishikesh.
• Consulta ayurvédica básica.
• Seguro de asistencia y cancelación según condiciones de póliza.
EXPERIENCIAS PREMIUM DEL VIAJE
• Delhi histórica y espiritual.
• Mercados auténticos y shopping acompañado.
• Jaipur monumental y artesanal.
• Ruta por Abhaneri y Fatehpur Sikri.
• Amanecer en el Taj Mahal.
• Ceremonia Aarti en Varanasi.
• Barco privado por el Ganges.
• Estancia wellness en Rishikesh. Yoga y meditación.
• Masaje ayurvédicos opcional.
• Gastronomía típica en cada etapa. • Grupo reducido y experiencia acompañada.
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The Genuine Travel Experiences SL.
Objective
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Web user management.
Commercial communications related to our services.
Legitimation
Consentimiento expreso e interés legítimo.
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User Rights
Access, rectification, deletion and portability of your data, limitation, and opposition to its processing, as well as not being subject to decisions based solely on the automated processing of your data.
At The Genuine Travel Experience S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.
For this reason, and for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of 2016 (hereinafter, “GDPR”) regarding the protection of natural persons with regard to data processing personal data and the free circulation of these data, and Law 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), The Genuine Travel Experience S.L. informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.
Our commitment begins by explaining the following to you:
If you want more information about the processing of your data, consult the different sections of the privacy policy below:
Who is responsible for the processing of your personal data?
Identity: The Genuine Travel Experience SL
Registered office: calle Mariá Cubì, nº 10 – 7º-1ª 08006 Barcelona (Spain)
C.I.F. nº: B70643259
Email: support@thegenuinetravel.com
The Genuine Travel Experience SL has designated a contact person as the internal GDPR manager within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email: support@thegenuinetravel.com
What personal data do we collect?
The personal data that the user may provide:
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- Location.
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Comments about the service to be hired and needs.
In some cases, it is mandatory to complete the registration form to access and enjoy certain services offered on the website, in this case to be able to be a user of it; Therefore, failure to provide the requested personal data or failure to accept this data protection policy means it will be impossible to subscribe and/or register for our services..
Why and for what purpose do we process your data?
At The Genuine Travel Experience SL we process the information provided to us by interested parties for the following purposes:
• Manage and carry out the service contracted by the user, its billing and collection.
• Customer data may be used to carry out market studies (statistical reports), which allow expanding and improving the products or services of The Genuine Travel Experience SL. In any case, no personal data will be included in the statistical reports prepared.
• Manage the sending of the information requested from us, as well as any other query you may have that is not subject to the conditions of the website or the contracting of the service.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks and subsequent follow-up.
• In some cases it will be necessary to provide information to Authorities or third companies for audit reasons, as well as handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations.
We inform you that the personal data obtained, because of your registration as a user, will form part of the Record of Activities and Processing operations where The Genuine Travel Experience SL. is the owner, which will be updated periodically in accordance with the provisions of the RGPD.
What is the legitimacy for the processing of your data?
The processing of your data may be based on the following legal bases:
• Consent to contract online services from the website through the contact form and therefore for the execution of a contract at the request of the interested party. (Art.6.1 b) GDPR. For the execution of the provision of the corresponding service, the delivery of the data is necessary since, otherwise, the requested services cannot be offered.
• Processing of customer data to carry out statistical reports (market studies) based on the legitimate interest of the company, which is considered prevalent, to the extent that no more data will be processed than those provided by users with the sole purpose of being able to improve with respect to the services offered by the entity. Additionally, the statistical reports will not contain personal data of the users, being anonymized.
• To be able to respond to your request or query and follow up after contracting the service. Providing the data is voluntary, although, if you do not do so, the request, query or claim cannot be responded to. Therefore, the communication of your personal data for these purposes is a necessary requirement so that we can respond to the requests made in this way.
• The prospective offer of products and services to clients is based on the satisfaction of the legitimate business interest consisting of being able to offer our clients the contracting of products or services and thus achieve their loyalty. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only have the consequence of the fact that you would not receive commercial offers for our products or services. However, we remind you that you have the right to object to this processing of your data, and you may do so by any of the means described in this Policy.
• Legitimate interest in the processing of our clients’ data in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and claims from third parties.
How long do we keep your data?
The processing of data for the purposes described will continue for the time strictly necessary to comply with the commercial relationship with the client, as well as for compliance with the legal obligations arising from the processing of the data.
To which recipients are your data communicated?
In some cases, only when necessary, The Genuine Travel Experience SL will provide user data to third parties. However, data will never be sold to third parties. The external service providers with whom The Genuine Travel Experience SL works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.
The Genuine Travel Experience SL seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations and in accordance with the provisions of Art.28 RGPD and Art.32.
In some cases, the law may require the disclosure of personal data to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations.
The personal data obtained may also be shared with other companies in the group.
The Genuine Travel Experience SL as Data Processor, we have to inform that the owner of the personal data used and stored by the client within the framework of the services offered by the Website, are the property of the client acting as the sole person responsible for the data. . In this way, The Genuine Travel Experience SL acts as the person in charge of hosting this data. Therefore, it informs that it will not access or use this data, unless it is strictly necessary within the framework of the execution of the services and within the established technical and security limitations.
Therefore, The Genuine Travel Experience SL as a service provider will not resell this data or use it for personal purposes (such as data mining, profiling or direct marketing).
In what cases can The Genuine Travel Experience SL be forced to access the data stored and used by the client within the framework of the services?
The Genuine Travel Experience SL. You will only access this data under two circumstances:
• To guarantee the correct execution of the services and improve customer service when the latter contacts The Genuine Travel Experience SL support. In this case, access to customer data will be regulated by specific permissions and specific control and security measures.
• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.
Access within the framework of The Genuine Travel Experience SL support:
When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).
On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.
Access within the framework of the request of a judicial or administrative authority:
To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.
Where is your data stored?
Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.
Call recording
Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.
Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.
The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.
Processing of personal contact data for commercial calls
Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.
Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:
a) The processing refers only to the data necessary for the professional location of the interested party.
b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.
The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com
Under the provisions of the RGPD you can request:
• Right of access: you can request information about the personal data that we have about you.
• Right to rectification: you can communicate any change in your personal data.
• Right to deletion and to be forgotten: you can request deletion after blocking personal data.
• Right to limit processing: implies the restriction of the processing of personal data.
• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.
In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.
Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.
The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.
The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.
What security measures do we apply to protect your personal data?
The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.
Links to other websites
On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.
Can the privacy policy be modified?
We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.